Twilio Flex Plugins
Enhance the power of Twilio Flex with the help of plugins. Get started by browsing our Plugin Library.
Plugin Library
Integrations
Get started with understanding what each of these plugins can do in Flex.
Activity Reservation Handler
Twilio Plugin
Version:
1.0.0
Enables synchronization of the agent's TaskRouter activity with the state of the tasks they are working on.
Activity Skill Filter
Twilio Plugin
Version:
1.0.0
Enables visibility of agent activities based on skills, as well as the ordering of activities in the activities drop down menu.
Agent Automation
Twilio Plugin
Version:
1.1.1
Enables auto select, auto accept and auto wrap up behavior for agent tasks based on their channel and a set of required task and/or worker attributes.
Queued Callback And Voicemail
Twilio Plugin
Version:
1.0.7
Enable an agent to play back queued voicemails and place a call back to the number that left the voicemail. Retry callback later option is available and maximum retry attempts are configurable.
Conversation Transfer
Twilio Plugin
Version:
2.0.5
Transfer chat or sms conversation to another agent or queue. This plugin adds a transfer button to the chat canvas that can be used to search for another agent or queue and transfer the chat to them.
Dialpad Addon - Conference
Twilio Plugin
Version:
1.0.4
Conference in an external number during an ongoing call. This plugin adds a 'plus' button to the call canvas which allows keying in an external number and creating a 3 way conference.
Flex Persistent Voice Extension
Twilio Plugin
Version:
1.0.0
The extension Flex Voice Client Application allows a Twilio Voice Client to be initialized in a browser extension to allow offloading of the call from the Flex UI tab to a browser extension.(Browsers supported - chrome, microsoft edge)
Custom Transfer Directory
Twilio Plugin
Version:
1.0.2
Enhances the agent and queue transfer directories for voice tasks with real time data and filters.
Dual Channel Call Recording
Twilio Plugin
Version:
1.1.2
Enables call recording on dual channels so analytics tools like Flex Insights can determine if the customer or the agent is speaking, enhancing their capabilities to detect cross talk etc.
Hang Up By
Twilio Plugin
Version:
1.0.2
Enables Flex Insights reporting based on which party ended a call, whether customer, agent, transfer etc.
Dialpad Addon - Internal Call
Twilio Plugin
Version:
1.0.4
Call another agent. This plugin adds a 'Call Agent' section to the outbound dialpad allowing search and selection of another another agent from a drop down and calling them directly.
Call Recording Pause And Resume
Twilio Plugin
Version:
1.0.6
Allow an agent to temporarily pause call recording while the caller provides sensitive financial information such as credit card details to the agent and then to resume call recording afterwards.
Contact Center Schedule Manager
Twilio Plugin
Version:
2.0.0
Set up open and closed hours for your contact center and configure automated responses based on the schedule. Admins can view the schedule and publish updates to the configuration.
Supervisor Barge And Coach
Twilio Plugin
Version:
1.0.3
Enable a supervisor to 'barge' into a call (join an active call with an agent) or 'coach' an agent (talk privately to an agent without the caller being able to hear) from the Team view.
Supervisor Complete Reservation
Twilio Plugin
Version:
1.0.4
This feature adds a Complete button to the TaskOverviewCanvas to allow the supervisors to complete pending tasks for any agents.
Caller Id
Twilio Plugin
Version:
1.1.0
Enables an agent to select a particular phone number from their Twilio account when dialing outbound using the dialpad. The Caller Id select box appears under the dialpad when enabled.
Canned Responses
Twilio Plugin
Version:
1.1.0
Enables an agent to select a response from a predetermined list of chat responses. The responses can be configured to appear in the CRM panel or the message input actions (under the chat box).
Dispositions
Twilio Plugin
Version:
1.1.1
Disposition codes are used for tracking the outcomes of tasks. This plugin allows specifying a list of disposition codes that agents can select before completing a task.
Supervisor Capacity
Twilio Plugin
Version:
1.0.3
Allows supervisors to configure each worker's capacity per channel, for the specific use case of dynamic capacity configuration based on time of day, tasks, or other factors.